IT Support Specialist

ABOUT US:

At FASTSIGNS, we are more than just signs. We are designers, planners, and marketers that work closely with our clients to help increase their business visibility. Whether a small retail store, a large commercial property, or just about anything in between, we help convey messages, promote products, or get the word out about brands. We offer everything - digital signage, content marketing, graphic design and so much more.

Our services are all about businesses. We are industry leaders in the business of creating visual communications. We strive to increase our client’s visibility through a comprehensive, creative, and results-based approach.

JOB DESCRIPTION:

Considering a career with us means you are in for a great ride. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

As a group, we aim to become the most esteemed group by treating people R.I.G.H.T and creating lifetime customers!

POSITION SUMMARY:

IT Specialist - Provides user and desktop support in the Information Technology Department.

ESSENTIAL JOB DUTIES:

Implement and maintain the policies and goals for the IT department to support the group’s needs.
Ensure that IT specifications, policies and procedures are adhered to in all functions of IT functions.
Infrastructure

- Communicate and/or escalate to 3rd Level Support Teams as needed.

- Ensure proper support and maintenance of equipment and infrastructure at all TDG Office and Project Trailers sites.

SharePoint Administration and Management

- Provide oversight, guidance, and support for TDG’s SharePoint System.

- Assist with training current and new staff on SharePoint, including how to access, update working folders,
and how to share and collaborate on documents.

THE ROLE:

Perfore remote troubleshooting.
Rremote installation, configuration, and troubleshooting of:

* Desktop hardware systems, including attached peripheral devices

* Office printers & copiers

* Supported mobile devices

* VoIP system and handsets

* Office video conferencing system

* Wireless connectivity, VPN connectivity

Determine the best solution based on the issue and details provided by customers.
Work with other remote employees on the problem-solving process over the phone.
Provide technical support for distribution center workstations, printers, copiers, and wireless devices.
Deploy system changes to stores and corporate devices using our approved system tools.
Use our IT approved tools for troubleshooting, configuration, deployment, and monitoring.
Escalate unresolved issues to the next level of support personnel.
Log calls/incidents/outages in our Help Desk System, resolve within department service level agreement times.
Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.
Write and maintain system documentation (IT procedures and user FAQs) and system problems and resolutions for future reference (root cause and NOC notifications).
Maintain confidentiality with regards to the information being processed, stored, or accessed by the network.
Assist in acclimating new employees to our technology and desktop/office systems to aid in productivity.

YOU ARE:

Someone tech-savvy.
Have a good understanding of computer systems, mobile devices, printers, and other tech products.
Must be able to communicate with non-technical users and write user-friendly instructions.
Must be able to work effectively in a team environment.
Have strong time management skills.
Are customer-oriented and cool-tempered.
Are willing to work early morning, late evening, or weekend shifts as required.

REQUIRED MINIMUM EXPERIENCE:

High School Diploma or equivalent required.
3 years of hands-on PC, MAC, and iOS experience.
Minimum of 1-year experience with the ticketing system.

PREFERRED EXPERIENCE:

Associate Science Degree / Technical certification.
Airwatch experience.
Active Directory and Outlook profile experience.
Imaging software experience, particularly WDS and MDT.

Job Type: Full-time, Part-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Paid time off
Parental leave
Vision insurance

Schedule:

8 hour shift
Evening shift
Monday to Friday
Weekdays
Weekends as needed

Experience:

2 years

Work Location: Remote

Work Location: In person and Remote

This is a remote position.

Compensation: $30.00 - $35.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

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